On October 25, 2022, since the last system update was almost a year and a half old, I searched for a way to try to perform the update.
Since then, all system updates of the phone have failed The last update installed was on May 24, 2021. Thus, I was planning to just do these myself.An error appeared today while I was trying to update my Samsung Galaxy 20+ 5G (SM-G986B/DS) bought from my operator (La Poste Mobile) which is neither flashed nor rooted. Their last recommendation was to hand-over the phone to local Samsung support centre - which in my experience would only re-flash or reset the phone. They mentioned potential cause were 3rd-party apps and even the phone service provider. Unfortunately, Samsung R&D (according to the Samsung Members agents) are unable to provide enough troubleshooting analysis. Samsung Members have provided the steps to enable and collect verbose logs. Troubleshooting the restarting issue included submission of multiple logs to Samsung Members support. Thus, after this recovery, I will hopefully be able to create a backup, update (if necessary) and reset it. It would suddenly restart even before I get a chance to unlock it after a restart. Prior to this crisis, the phone was restarting involuntarily multiple times in a row.
The reason in the first place that I ran Smart Switch was to backup my phone and reset it. If the recovery failed for the NTH time, I would print the screenshots and bring with the phone to the Samsung support centre as evidence to prove that I have done everything as per Smart Switch's instructions. give thanks to the one true Lord after the successful process.monitor the Emergency Software Recovery process ensure that the phone screen doesn't turn OFF, the Windows 10 PC doesn't go into power saving mode and the charger remains turned ON.connect USB-C adapter to the phone, connect USB-C charger to adapter, connect USB-C adapter to Window 10 PC and make sure that the phone shows the.follow Smart Switch instructions for Emergency Software Recovery use the Code that was produced by Smart Switch after the initial update failure.install and run Smart Switch (re-install USB drivers if necessary and then restart Windows 10 PC).disable USB and all power saving features on Windows 10 PC.prayers for forgiveness, humility and strength to the one true Lord almighty.Smart Switch latest version downloaded from Samsung.genuine Windows 10 PC updated with the latest security and quality updates.at least 5V and at least 2A phone charger.USB-A or C cable capable of fast charge and sync to connect the USB-C adapter to the Windows 10 PC.USB-C cable capable of fast charge and sync to connect the USB-C adapter to the charger.